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Accredo (Express Scripts’ specialty pharmacy)

phone number

1-866-851-0145

Brighter Living Solutions at DSM (EAP)

phone number

1-800-523-5668

Delta Dental of North Carolina

phone number

1-800-662-8856

Phone Hours: Monday – Friday, 8:30am - 8pm EST

DSM Brighter Living Wellness Program

phone number

1-888-671-9395

Phone Hours:
Monday – Friday, 8am - 9pm EST
Live Website Chat – Hours:
Monday - Friday, 2am - 9pm EST

DSM Benefits Center

phone number

1-866-353-9740

contact

DSMbenefitscenter@adp.com

Phone Hours:
Monday - Friday, 9am to 7p.m. ET,
Saturday, 8am to 5pm EST.
Please allow 24-48 hours for an email response, not including weekends.

Express Scripts (Prescription Drugs)

phone number

1-866-851-0145

Phone Hours: 24 hours / 7 days

Express Scripts (Tobacco Cessation)

phone number

1-866-851-0145

Fidelity (DSM 401(k) Plan)

phone number

1-800-835-5095

Phone Hours: 8:30 am – 8 pm ET

Global Core (International Medical Assistance)

phone number

Toll-Free:  1-800-810-2583

phone number

Collect:  1-804-673-1177

Phone Hours: 24 hours / 7 days

Horizon BCBS (Primary Nurse Health Management Program)

phone number

1-888-621-5894 option 2

Phone Hours:
8am – 5pm EST (voicemail after hours)

Horizon Blue Cross Blue Shield (Behavioral Health Precertification)

phone number

1-800-626-2212

Phone Hours:
Monday, Tuesday, Wednesday, Friday 8am - 8pm, Thursday, 9am- 8pm EST

Horizon CareOnline

phone number

1-877-716-5657

Phone Hours: 24 hours / 7 days

Horizon Blue Cross Blue Shield (Medical Plans and Claims)

phone number

1-800-355-2583

Phone Hours:
Monday, Tuesday, Wednesday, Friday 8am - 8pm, Thursday, 9am- 8pm EST

Horizon Blue Cross Blue Shield (Medical Precertification)

phone number

1-800-664-2583

Phone Hours: 8am – 5pm EST

MetLife Legal (Legal Assistance)

phone number

1-800-821-6400

Phone Hours:
Monday – Friday, 8am to 8pm EST

Matrix Absence Management (Short-Term Disability)

phone number

1-877-202-0055

Phone Hours: 24 hours / 7 days

MetLife (Auto/Home Insurance)

phone number

1-800-438-6388

Phone Hours:
Monday – Friday, 8am – 11pm,
Saturday, 9am – 5pm EST

MetLife (Pet Insurance)

phone number

1-888-899-4874

Phone Hours:
Monday – Friday, 5am – 7pm,
Saturday, 7am – 3:30pm PST

VSP (Vision Coverage)

phone number

1-800-877-7195

Phone Hours:
Monday – Friday, 5am – 8pm,
Saturday, 7am – 8pm,
Sunday, 7am – 8pm, PST

WageWorks (Tax-Advantaged Accounts)

phone number

1-877-924-3967

Live Website Chat – Hours:
24 hours / 7 days

WageWorks (COBRA)

phone number

1-800-526-2720

Phone Hours:
Monday - Friday, 9am – 7pm,
Saturday, 8am – 5pm EST