DSM & BLB logos - no tagline
1

2nd.MD

phone number

1-866-887-0711

Phone Hours: 24 hours / 7 days

Accredo (Express Scripts’ specialty pharmacy)

phone number

1-866-851-0145

Aura Identity Guard

phone number

1-855-443-7748

Brighter Living Solutions at DSM (EAP)

phone number

1-800-523-5668

Delta Dental of North Carolina

phone number

1-800-662-8856

Phone Hours: Monday – Friday, 8:30am - 8pm EST

DSM Brighter Living Wellness Program

phone number

1-888-671-9395

Phone Hours:
Monday – Friday, 8am - 9pm EST
Live Website Chat – Hours:
Monday - Friday, 2am - 9pm EST

DSM Benefits Center

phone number

1-866-353-9740

contact

email

Phone Hours:
Monday - Friday, 9am to 7p.m. ET,
Saturday, 8am to 5pm ET.
Please allow 24-48 hours for an email response, not including weekends.

Express Scripts (Prescription Drugs)

phone number

1-866-851-0145

Phone Hours: 24 hours / 7 days

Express Scripts (Tobacco Cessation)

phone number

1-866-851-0145

Fidelity (DSM 401(k) Plan)

phone number

1-800-835-5095

Phone Hours: 8:30 am – 8 pm ET

Global Core (International Medical Assistance)

phone number

Toll-Free: 1-800-810-2583 Collect: 1-804-673-1177

Phone Hours: 24 hours / 7 days

HealthEquity/Wageworks (Health Savings Account - HSA)

phone number

1-844-351-6849

Call Center – Hours:
24 hours / 7 days

Horizon BCBS (Horizon Care Navigator)

phone number

1-888-621-5894 option 2

Phone Hours:
8am – 5pm EST (voicemail after hours)

Horizon Blue Cross Blue Shield (Behavioral Health Precertification)

phone number

1-800-626-2212

Phone Hours:
Monday, Tuesday, Wednesday, Friday 8am - 8pm, Thursday, 9am- 8pm EST

Horizon CareOnline

phone number

1-877-716-5657

Phone Hours: 24 hours / 7 days

Horizon Blue Cross Blue Shield (Medical Plans and Claims)

phone number

1-800-355-2583

Phone Hours:
Monday, Tuesday, Wednesday, Friday 8am - 8pm, Thursday, 9am- 8pm EST

Horizon Blue Cross Blue Shield (Medical Precertification)

phone number

1-800-664-2583

Phone Hours: 8am – 5pm EST

MetLife Legal (Legal Assistance)

phone number

1-800-821-6400

Phone Hours:
Monday – Friday, 8am to 8pm EST

Matrix Absence Management (Short-Term Disability)

phone number

1-877-202-0055

Phone Hours: 24 hours / 7 days

Nationwide (Pet Insurance)

phone number

1-877-738-7874​

Phone Hours:
Monday – Friday, 5am – 7pm,
Saturday, 7am – 3:30pm PST

Prudential

Icon number ic Life Insurance: 1-800-524-0542

Icon number ic Long-Term Disability: 1-800-842-1718

VSP (Vision Coverage)

phone number

1-800-877-7195

Phone Hours:
Monday – Friday, 8am - 9pm EST,
Saturday & Sunday, 10am - 8pm EST

HealthEquity/Wageworks (Flexible Spending Accounts - FSAs)

phone number

1-877-924-3967

Live Website Chat – Hours:
24 hours / 7 days

WageWorks (COBRA)

phone number

1-800-526-2720

Phone Hours:
Monday - Friday, 9am – 7pm,
Saturday, 8am – 5pm EST