DSM medical plan participants can contact the telehealth program for help with non-emergency medical issues, such as cold and flu symptoms, migraines, allergies, pinkeye, and stomach pain. Doctors can diagnose and treat many medical issues. In some states, telehealth doctors can even prescribe medication. In other states, the service is not available at this time. Any service restrictions will be noted at the time of your visit.
Horizon CareOnline offers access to behavioral health clinicians including psychologists, psychiatrists and social workers, who have experience in a range of conditions and situations, including anxiety, attention deficit disorder (ADD), depression, eating disorders, grief and stress. Services will be available for children age 10 and older. Behavioral health clinicians will be available via scheduled appointments seven days a week, between 7 a.m. and 11 p.m. ET.
If you are in a PPO plan, you pay a $5 copayment for medical and behavioral health visits. If you are in the CDHP, you pay no more than $64 for medical health visits, and what you pay for behavioral health visits varies based on the service/provider. Deductible and coinsurance apply if you are in the CDHP. Your cost will be displayed on the screen, and you can pay with a credit card prior to your visit. If in-person follow-up care is recommended, the telehealth doctor can help you identify providers based on their proximity to you, but please note that you are responsible for checking to see if they are in-network with BCBS as the telehealth program partners with many health care providers. Before seeking care, go to Horizon CareOnline to locate a network provider.