Putting Your Wellbeing First

Your health and well-being is our top priority as we face this unprecedented public health crisis together. We continue to closely monitor and respond to the rapidly changing coronavirus situation.

To help you and your family get the care and support you need during these challenging times, we’ve created this helpful summary of DSM benefits and resources that may be especially valuable to you right now. Click here for the latest information about how DSM is managing the coronavirus situation.

If You Need to Take Leave of Absence

If you become ill and miss more than five days of work, you may be eligible for short-term disability. If a family member is ill, you may be eligible to take leave under the Family Medical Leave Act (FMLA) to care for your loved one or for your children.

Visit the Matrix website or call 1-877-202-0055 for information or to apply for a leave. To learn more about how to apply, watch this short tutorial here.


Physical Health


Since social distancing is such an important strategy for stopping the spread of the coronavirus, now is the time to take advantage of your medical plan’s telemedicine service. Avoid going into a doctor’s office, urgent care center, or hospital — receive care right from your home instead. With telemedicine, you have access to board-certified physicians 24/7, 365 days a year. Get fast, convenient diagnosis and treatment for many common medical conditions through video consult on your smartphone or computer.

You also have access to virtual visits with behavioral health specialists who can help you through feelings of anxiety, stress, or depression.

Telemedicine is provided through Horizon CareOnline if you’re enrolled in a Horizon Blue Cross Blue Shield (BCBS) medical plan.

If you are in a PPO plan, you pay a $5 copayment for medical and behavioral health visits. If you are in the CDHP, you pay no more than $64 for medical health visits, and what you pay for behavioral health visits varies based on the service/provider. Deductible and coinsurance apply if you are in the CDHP.

Visit the Horizon CareOnline website to get started or learn more. You can also reach Horizon CareOnline at 1-877-716-5657.

Horizon Care Navigator/Primary Nurse Health Management Program

Managing a chronic condition can be more difficult during these unprecedented times. Your Horizon Blue Cross Blue Shield (BCBS) medical plan offers access to the Horizon Care Navigator/Primary Nurse Program to help support managing chronic conditions, such as diabetes, asthma and heart disease. They can also provide assistance with severe and complex care needs, including cancer, high risk pregnancies/NICU care, transplants and infusion therapy. The program’s trained case managers are fully licensed health care professionals and registered nurses.

Call today to speak with a personal nurse coach at 1-888-621-5894 option 2.

Medical Coverage

Your medical plan is always available to support you and your covered family members with comprehensive coverage. If you need COVID-19 testing, that expense will be fully covered at no cost to you, as long as your physician provides a prescription. In addition, all of our medical plans include an out-of-pocket maximum to protect you from extensive costs if you need lengthy medical care.

The Food and Drug Administration (FDA) has granted Emergency Use Authorization for three COVID-19 vaccines. This continues to change as new vaccine developments are made, and as the vaccines become more widely available. DSM employees and their covered dependents enrolled in a Horizon Medical plan will pay no out of pocket costs for the COVID-19 vaccine or its administration.

View a summary of your medical plan details or log in to the Horizon Blue Cross Blue Shield (BCBS) website for more information about your coverage and plan resources.

Prescription Drug Coverage

Take advantage of your Express Scripts or Express Scripts’ specialty pharmacy Accredo home delivery program to receive a three-month supply of your maintenance medication without needing to leave your home.

Visit the Express Scripts website or call Express Scripts at 1-866-851-0145 to learn more or get started.

Making Changes to Your Health Coverage

If you experience a qualifying life event — such as if your spouse loses his or her employer benefits, or if you have a baby or get married — you can make changes to your benefits coverage within 30 days of the event. Keep in mind that the changes must be related to your event. For example, if your spouse loses benefits coverage and you’re not currently enrolled in a DSM medical plan, you can newly enroll yourself and any eligible dependents; if you are already enrolled in a DSM medical plan, you can add your spouse to your current plan, but you cannot change which plan you are currently enrolled in.

To change your benefits enrollment, visit the DSM Enrollment website or call 1-866-353-9740 from Monday through Friday 9:00 a.m. to 7:00 p.m. ET.

Wellness Resources

Now more than ever, it’s important to make your health a priority. Take care of your physical and emotional well-being by staying active, eating healthy, and managing stress. The DSM Brighter Living Wellness Program offers a variety of resources and activities to help you. And, you can earn rewards for taking healthy actions, which will help your financial well-being, too!

Learn more about the DSM wellness program.


Mental/Emotional Support

Brighter Living Solutions at DSM – Employee Assistance Program (EAP)

Your emotional well-being is just as important as your physical health. Pay attention to your stress and anxiety level as you navigate your way through the current pandemic — and don’t hesitate to reach out for help!

The DSM Brighter Living Solutions at DSM, provided by Magellan Healthcare, is a free, confidential benefit to help you and your family members through times of stress, like the situation we are all in right now. Everyone in your household has access to support for a wide range of mental health, emotional, financial, legal, or relationship issues. In addition to phone counseling, the EAP can also provide referrals to local professionals and services to meet your needs.

Free Virtual Doctor Visits from the EAP

The EAP’s services are available to all DSM employees and members of their household, and now offers up to five free Teledoc virtual doctor visits. We encourage you to call 1-800-523-5668 or visit https://member.magellanhealthcare.com/ to register for the service now, so you’re all set if you need it later. All virtual doctor visits are confidential and available 24/7.

Call 1-800-523-5668 any time of day or night or visit the Magellan Healthcare website.

Webinars to Help You Navigate Our New Norm

Magellan Healthcare Webinars can help support you during these challenging times. The recorded sessions are available for you to view at any time. Click here to review past recorded webinars.

ReThinkCare Can Help Meet Your Child’s Unique Needs

As many of us begin taking on the role of being a teacher, some of us will need special help addressing learning and behavioral challenges. That’s where ReThinkCare comes in. ReThinkCare’s research-based program provides support to families raising children with learning, social or behavior challenges, or developmental disabilities at NO COST. They can also help caregivers with the transition to full remote, hybrid or in person learning by providing useful tips. To get started, visit Virgin Pulse at brighterliving.dsm.com.


Financial Benefits

Short-Term Disability

If you get sick and need to be out of work for an extended period of time, know that DSM’s short-term disability benefit can help replace your lost income. Learn more.

Family Leave

If you need to take a leave from work to care for a family member or to recover from your own illness, the Family and Medical Leave Act (FMLA) entitles you to take up to 12 weeks of unpaid, job-protected leave per year. You may be able to use your paid time off and disability benefits to receive income during your FMLA leave. Learn more.

DSM 401(k) Plan

The coronavirus outbreak has caused a great deal of volatility in the financial markets, which probably has you worried about the health of your retirement savings. While these are certainly unprecedented times, history has proven that the worst thing you can do right now is panic. Fidelity’s investment expertise and trusted guidance can give you the confidence to continue on the path toward your retirement goals.

  • Visit the Fidelity website to learn more.
  • Call 1-800-603-4015 to speak with a Fidelity Workplace Specialist to receive an in-depth analysis of your retirement plan.
  • Or, take the Fidelity Financial Wellness Check-up and in under 10 minutes, you will know what steps you should take to make the most of your retirement planning and earn points in our wellness program.

For more information on all of these benefits, please be sure to visit the Resources page of this site to view flyers, handouts and Frequently Asked Questions (FAQ).